Return and Refund Policy
Last updated 24 August 2026
This return and refund policy applies to paid digital products and subscriptions sold by Weera Agriculture (PVT) Ltd. (“we”, “us”) for Farmey, including Farmey Pro, through our website and/or in-app purchase flows that use a licensed payment gateway.
Related documents: Business Terms & Conditions · Privacy Policy
Contact: support@farmey.lk
1. Nature of the product
Farmey and Farmey Pro are digital software services. There is no physical product to ship, exchange or return by post. When you complete a successful payment, you receive access to paid digital features for the period or plan described at checkout.
2. No physical returns
Because purchases are digital access rights (not goods), physical “return of goods” does not apply. Refund requests are handled as described below.
3. When you may request a refund
You may request a refund within 7 days of the payment date if one or more of the following is true:
- You were charged more than once for the same Farmey Pro purchase (duplicate charge).
- You paid but paid access was not activated within a reasonable time after we confirmed payment success.
- The charge was unauthorised and you report it promptly with supporting detail.
- We cancel Farmey Pro for all users before your paid period ends, and we elect to refund the unused portion.
We may also approve a goodwill refund in other cases at our discretion.
4. When refunds are usually not available
- You simply changed your mind after paid access was delivered and used.
- You are dissatisfied with advisory, market, weather or other informational features that are guidance only (see our terms).
- Your device, OS version or connectivity does not meet requirements published for Farmey.
- You violated our terms and we suspended or closed the account.
- The request is made after the 7-day window without a qualifying reason in section 3.
5. Subscriptions and renewals
If Farmey Pro is sold as a recurring subscription, the billing interval and renewal terms are shown at checkout. You may cancel future renewals according to the instructions shown in the app or by emailing support before the next renewal date. Cancellation stops future charges; it does not automatically refund the current paid period unless section 3 applies.
6. How to request a refund
- Email support@farmey.lk from the email address on your Farmey account.
- Include: full name, Farmey account email or phone, payment date, amount, payment reference / transaction ID from the gateway or bank SMS, and a short reason.
- We aim to acknowledge requests within 2 business days and complete an approved refund within 7–14 business days after approval, subject to the payment gateway and your bank.
Refunds are returned to the original payment method where the gateway allows. Timing after we issue the refund depends on your bank or card issuer.
7. Chargebacks
Please contact us first so we can resolve the issue. Unresolved disputes may be handled under the payment gateway’s and card network’s rules.
8. Free core app
Downloading and using Farmey’s core (non-Pro) tools does not require a purchase. This policy applies only to paid charges for Farmey Pro or other paid digital offerings we clearly label at checkout.
9. Changes
We may update this policy. The “Last updated” date will change when we do. The version on this page is the current policy.
10. Merchant details
Weera Agriculture (PVT) Ltd.
Product: Farmey / Farmey Pro (digital agriculture software)
Website: https://weeraagriculture.site/
Email: support@farmey.lk